Terms & Conditions

For any questions about our terms & conditions, please contact us and we’ll get you the information you need. 

Handcrafted Wood Products

Products made from wood are not uniform. Knots, grain patterns, color changes, and texture variations are all things we celebrate when building with real wood! Our furniture looks wonderfully unique and not manufactured on a robotic assembly line.

Our furniture is built and finished for indoor use in a climate-controlled environment. Any outdoor use of our furniture is untested and may result in warping/weathering.

Sales/Return Policy

All sales are final after the purchased items are released by Willola Farm Furnishings, LLC [“We”] to the shipping company or the customer. We are not responsible for any damage to the product after the items have been released. If something gets damaged en route, the customer will find making an insurance claim with the shipping company, then contacting us to reorder the item as the best route forward.

All sales on custom-made items are final. Our goal is to make you happy with your purchase, so please contact us with any questions or concerns.

In order to keep prices low and maintain inventory, all sales on any bulk-order items are final. Again, if there are any issues, please contact us, we want you to be happy with your order.

Personalization

Willola Farm Furnishings, LLC is not responsible for any misspelled words, typos, or similar grammatical errors submitted with an order. The submitted text will be used to personalize each item.

We will do our best to make necessary changes to a submitted personalization order but we cannot guarantee your request for any changes submitted after the order was originally submitted. If your order has not been started, we will happily make the change.

We will not personalize any item using words of profanity, hate speech, overtly sexual messages, or any other language deemed inappropriate (at the sole discretion of Willola Farm Furnishings, LLC).

Warranty

We stand behind our products! If you have any issues with your products, please communicate with us! We’ll fix or replace it if we can, or work with you on finding a resolution.